Policies

Effective Date: June 12, 2023

Welcome to Lunori | Highlands, NC! We want to ensure that your stay with us is enjoyable and hassle-free. Please take a moment to familiarize yourself with our policies outlined below. By making a reservation and staying at our property, you acknowledge and agree to abide by these policies.

  1. Booking and Reservation:

    • All reservations are subject to availability and confirmation.

    • A deposit or full payment may be required to secure your reservation.

    • We reserve the right to cancel or modify reservations as necessary.

  2. Check-In and Check-Out:

    • Check-in time is 4 PM, and check-out time is 10 AM.

    • Early check-in or late check-out requests may be accommodated subject to availability and additional charges.

  3. Cancellation and Refunds:

    • Our cancellation policy may vary depending on the specific reservation and season. Please refer to the booking confirmation for details.

    • Refunds are subject to the terms and conditions of the cancellation policy in effect at the time of booking.

  4. Occupancy and Guests:

    • The maximum occupancy of each rental unit is 2 people per bed.

    • Only registered guests are allowed to stay overnight in the rental unit.

    • Any additional guests must be approved in advance and may be subject to extra charges.

  5. House Rules:

    • Smoking is strictly prohibited inside the rental unit.

    • Pets are not allowed unless explicitly permitted in advance. Additional fees and restrictions may apply.

    • Noise levels should be kept to a minimum, especially during quiet hours:

      10 PM- 8 AM.

    • Please respect the property and its contents, and report any damages or breakages immediately.

  6. Amenities and Facilities:

    • The vacation rental includes certain amenities and facilities as described on our website or in the booking confirmation.

    • Guests are responsible for using these amenities safely and in accordance with any provided instructions.

    • Only registered guests can use the property's common areas. Any additional guests on the premises must be approved ahead of time. Parties on the premises are strictly prohibited and will result in guests being asked to leave with no refund.

  7. Liability and Insurance:

    • Guests are responsible for their personal belongings and valuables during their stay.

    • We are not liable for any injuries, accidents, or losses that occur on the premises.

  8. Privacy and Data Protection:

    • We respect your privacy and handle your personal information in accordance with our privacy policy.

  9. Changes to Policies:

    • We reserve the right to modify or update these policies at any time. The updated policies will be effective upon posting on our website.

If you have any questions or concerns about our policies, please don't hesitate to contact us. Thank you for choosing Lunori | Highlands, NC, and we hope you have a wonderful stay!