FAQs
Q: How do I make a reservation?
A: Making a reservation is easy! Click Here, choose the unit you prefer, and follow the prompts to complete the reservation process. You can also contact us directly via email to inquire about availability.
Q: What is the payment policy?
A: We require a deposit or full payment at the time of booking to secure your reservation. The payment methods accepted will be specified during the reservation process. Please refer to our booking confirmation for detailed payment information.
Q: What is your cancellation policy?
A: Our cancellation policy may vary depending on the specific reservation and season. We understand that plans may change, so we recommend reviewing the cancellation policy provided during the booking process or on your booking confirmation. Please note that cancellations may be subject to fees or forfeiture of the deposit.
Q: Can I bring my pet?
A: We allow pups 40lbs or less in Lofts 3 and 4 only. We understand that pets are a part of your family, so please contact us directly to inquire about our pet-friendly units, any restrictions, and additional fees that may apply.
Q: What time is check-in and check-out?
A: Check-in time is typically 4 PM, and check-out time is usually 10 AM. We aim to accommodate our guests' needs, so if you require early check-in or late check-out, please contact us in advance. Additional charges may apply, subject to availability.
Q: What amenities are provided in the rental units?
A: Our units are equipped with a range of amenities to ensure a comfortable stay. These may include fully equipped kitchens (or kitchenettes), linens and towels, complimentary toiletries, Wi-Fi, air conditioning, and more. Please look at each unit’s airbnb listing for a complete list of amenities or contact us directly for specific details about the amenities in each unit.
Q: Is parking available?
A: Yes, we provide parking spaces for our guests. Each unit has designated parking spots or a parking area nearby. Details about parking will be provided in your booking confirmation.
Q: How close is the vacation rental to local attractions and amenities?
A: Our vacation rental is conveniently located in close proximity to various attractions, dining options, shops, and outdoor activities in Highlands, NC. We will be happy to provide recommendations and assist you in planning your itinerary during your stay.
Q: Do you offer any additional services or packages?
A: We strive to enhance your stay by offering additional services and packages, such as housekeeping, special occasion arrangements, and more. Please contact us directly to discuss your specific needs and any available options.
Q: How can I contact you if I have further questions?
A: We are here to assist you! You can reach us by phone or via email. We are happy to answer any additional questions you may have or provide further information about our rental units.
We hope these FAQs have addressed some of your questions. If you need any further clarification or have any other inquiries, please don't hesitate to reach out to us. We look forward to hosting you at Lunori!